Support
Answers before you submit
Find clear steps on submitting a request, safety guidance for gas and electrical leaks, how providers are matched, and how we protect your information.
Common questions
Submitting, safety, and platform terms
Each answer covers one practical point, from how to submit a request to how your data and our terms are handled.
Submitting a request
Describe the leak, where it is, and add a photo if you can. Select the service category, then send the form. A clear description gives a provider a better starting point.
Can I upload photos? Yes, where supported. Photos help a provider understand the affected area before contacting you.
Safety for gas and electrical leaks
If you suspect a gas leak, leave the area, avoid switches and flames, and follow your local emergency guidance before submitting any request. For electrical current leakage, switch off power only if it is safe to do so and contact a qualified professional.
A website form should never delay urgent action.
Privacy and terms
We collect only the details you choose to share to route your request. Read our privacy policy and terms of use for how information is stored, shared with providers, and used on this platform.
Provider details are shown only as supplied during registration.